At iSolutionSales, we aim to provide you with a hassle-free shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a refund subject to the conditions outlined below.
1. Refund Eligibility
a. 7-Day Return Window: You have 7 days from the date of receipt to initiate a return for eligible items.
b. Condition of Items: To be eligible for a refund, items must be in their original condition, unused, and in the same packaging as when received.
2. Non-Refundable Items
The following items are not eligible for a refund:
a. Gift Cards: Gift cards and digital vouchers are non-refundable.
b. Perishable or Consumable Items: Items that are perishable or consumable, such as food or hygiene products, cannot be returned for a refund.
3. Initiating a Refund
To initiate a refund, please follow these steps:
a. Contact our customer support team at [Customer Support Email/Phone] within the 7-day return window to request a return authorization.
b. Pack the items securely and ship them to the address provided by our customer support team.
c. Provide the necessary proof of purchase (e.g., order number or receipt) along with the returned items.
4. Refund Process
a. Once we receive your returned items, our team will inspect them to ensure they meet the eligibility criteria.
b. If your return is approved, we will process the refund to your original payment method within [X] business days. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
c. Shipping fees are non-refundable, and you are responsible for the cost of return shipping, unless the return is due to an error on our part.

Shipping Policy

1. Shipping Options
a. We offer several shipping options based on your location and the items in your order. Shipping options and associated fees will be displayed during the checkout process.
2. Shipping Times
a. Estimated delivery times are provided during the checkout process and may vary depending on your location and the shipping method selected.
b. We make every effort to ensure timely delivery; however, we are not responsible for delays caused by factors beyond our control, such as weather conditions or shipping carrier delays.
3. Tracking Orders
a. You will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the status and location of your shipment.
4. Shipping Charges
a. Shipping charges are calculated based on the weight, size, and destination of your order. These charges will be displayed before you confirm your purchase.
5. International Shipping
a. We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
6. Order Changes and Cancellations
a. If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request.
By shopping with iSolutionSales, you agree to the terms and conditions outlined in our Refund and Shipping Policy. If you have any questions or require assistance with a return or shipping inquiry, please contact our customer support team at [Customer Support Email/Phone]. Thank you for choosing iSolutionSales.